Shipping Policy

Shipping And Delivery

Receiving time = Processing time + Shipping time

1. Processing time: Within 1-5 Business Days (including: Quality control, Packing & Sorting).

• All orders are processed within 1-5 business days. Orders are not shipped or delivered on weekends or holidays.
• If we are experiencing a high volume of orders, processing may be delayed by a few days. Please allow additional days in transit for delivery. 

1. Shipping Delivery Time& Shipping Price:

• For USA, it takes about 7 to 12business days. We offer free shipping.
• For Canada, Australia customers, it takes about 8 to 15 business days. In Canada we charge $8 for shipping，In Australia we offer free shipping.
• For United Kingdom, France, Germany, Italy, Spain, and most other Europe Countries, it may take 7 to 15 business days.We charge $3 for shipping.
• In normal, our packages can reach all of the world. For the specific arrival time and freight, Please consult our customer service: info@surfcuz.com.

Something you need to know before ordering:

1. For delivering successfully, Please write your complete address includes Apt# Street City,State and your mobile numbe Recheck the address during checkout process. Unsuccessful delivery caused by unavailable mobile/address cannot be compensated.
2. We cannot be responsible for accurate shipping time and will not offer full refunds because an order arrived later than expected.
3. If your order was mishandled/lost by carrier, you can get your money back via paypal dispute.
4. We are not responsible for Customs House Taxes which is happened sometimes according to the Local Regulations.
5. If you have any other questions, please contact our customer service: info@surfcuz.com. (Your email will be replied in 24 business hours.)
6. All shipping & delivery lead times are estimated by business time.

Thank you for your patience and understanding.